Guidance for reaching us Submit inquiries via onboarding Timelines outlined

Reach Out to BTC-Brolis v10

BTC-Brolis v10 unifies all inquiries under one streamlined onboarding path. This ensures messages stay connected to your onboarding context and are routed precisely.

Contact through the Sign Up journey

BTC-Brolis v10 channels inquiries via the same onboarding path used to create an account. If you need assistance with access, features, or site usage, start the Sign Up process and submit your query as part of that flow.

Open Sign Up

Navigate to the Sign Up page and start the onboarding sequence.

Add your inquiry

Enter your question in the message field during onboarding steps.

Submit

Finish the flow and send. Your inquiry will be queued for review.

Response timelines and availability

Messages submitted through the Sign Up flow are reviewed in arrival order. Times may vary with volume and regional holidays.

Typical response window

Most inquiries receive an initial reply within 1–2 business days.

Hours of operation

Reviews occur Monday through Friday during standard business hours, excluding holidays.

Priority processing

Clear context (page, device, and a concise description) can accelerate handling.